Additional Information

Our aim is for you to be completely satisfied with your purchase.

Therefore, with all products purchased from Lutech Gear we provide a 7-day money-back satisfaction guarantee. You can return your purchase within a week (7 calendar days) of buying it and we will refund you 100% of your money back or you can select to return your purchase if it was received incorrect, damaged or faulty, and we will replace the item. Please notify us within 7 days and ensure item is ready for collection.

All items are covered by a 6-month warranty (unless otherwise stated) which will be honored by Lutech Gear. All products will either be replaced/repaired or refunded depending on stock availability.

Products will require evaluation by Lutech Gear before a warranty claim can be accepted. Please email us should you need to return and process a warranty claim for the item.

Please note Lutech Gear will only cover return shipping of a faulty unit within 30 days of purchase, after which, a shipping fee starting at R95.00 will be applicable for return of the unit.

Refunds are subject to inspection of the item (s) - in some cases, items will need to be sent to the external supplier for evaluation and testing. This can take up to 14 working days.

All unwanted returns are subject to a 20% restocking fee if the item is no longer in Brand New condition or if the item (s) seal/packaging has been broken, when not exchanged due to damage or defects, please re-package safely and include all original product packaging.